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Return Policy

Many products are custom produced per order (i.e. produced just-in-time - not already on the shelf) and are NOT refundable. Commonly-stocked items such as Rimstripes and the Stripe-It-All Tool are refundable in their new, sealed condition, but will be subject to a 20% restocking fee exclusive to shipping costs, which are not refundable. No refund will be issued if returned product is damaged beyond use, if it has been used, or if product has been damaged in shipping as a result of customer using insufficient return packaging.

If you would like color samples to help you choose correctly, simply call or email us with complete name and address and we will mail you actual swatches of the colors wanted.

Tapeworks makes every effort to ensure customers get what they ask for and usually asks what the customer is trying to do to their bike, and what colors they want (and if they are trying to closely match a particular color). Tapeworks will not be held liable if colors are not exact matches to OEM (if you need OEM decals, order those from your dealer) or not what the customer was "expecting". No computer monitor or any printed brochure is 100% accurate and should be used only as a guide.

Tapeworks also makes every effort to ensure customers get the decals in the sizes they want. Tapeworks will offer assistance on sizing of decals and Rimstripes but, ultimately it's up to the customer to specify dimensions for custom logos and Rimstripes, and Tapeworks will not be liable if the sizes are not what the customer "thought was the right size." Get a tape measure and figure out what sizes will work!

Tapeworks packages and ships its products usually 3 ways:
1. Flat, with decals sandwiched in cardboard and sealed shut.
2. Thick wall tube, for bike kits, some logo sets, and other large graphics
3. Cardboard box, usually for large multiple product orders.

Damaged shipping container/package
If your order arrives and its shipping container appears crushed, folded, or severely damaged, contact the United States Postal Service at 1-800-275-8777 and keep all packaging and contents for proof. The freight company may have to come pick up the damaged package from you. An inquiry and investigation process from the freight company will proceed and will usually take 7-10 business days. Call us at 800-232-TAPE.

Defective product
Tapeworks will replace defective product, if it is determined that it is in fact defective and not a result of improper installation techniques used by the customer.